How do Pure Care cleaning products compare to other conventional cleaners?
Our products do not contain such harsh chemicals as dyes, sulfates, ammonia, glycol ethers, chlorine, formaldehyde and etc. Pure Care is safe for you and for the environment, yet perform as good as conventional cleaners and even better.
What is your shipping policy?
Your order will be shipped within 3 business days. All Pure Care Home orders are shipped via USPS Priority or First Class Mail or FedEx One Rate. If your order is over $35.00, it qualifies for free domestic shipping within 48 states excluding Hawaii and Alaska. We love our international customers, but unfortunately we don’t offer international shipping at this time.
What is your return policy?
If you are not 100% satisfied with your purchase, you can return items and get a full refund excluding shipping fees. You can return a product within 30 days of delivery. Any product you return must be in the same condition you received it. Please email us at firstname.lastname@example.org or call 1-888-PURE-477 (Monday-Friday 9AM-5PM CT) with your name, order number, the item(s) you would like to return, and why you’ve decided to make the return.
If we made a mistake with your order, we will pay to have the items returned to us and replacements sent back to you. Shipping costs for items returned for exchange are the customer’s responsibility.
What if my order got damaged during shipping?
If you received a damaged product, please email us at email@example.com with your name, your order number, and the damaged product you received. We will gladly replace the item(s) with no extra charge to you.
Are your products safe for septic systems?
Yes, all our products are environmentally-friendly, biodegradable and made with sustainable ingredients.